Wednesday, May 19, 2010

Delhi Traffic Police goes social with Twitter and Facebook accounts

When I joined Twitter and started following people apart from my colleagues, friends and some industry leaders I searched for the concerned authorities in various departments, especially Delhi Traffic Police (DTP) and the road and transport ministry. But I was unable to find someone. Online is very a good medium to connect with the people who are concerned. Then I read about Delhi Traffic Police initiative in the newspaper and was happy to know that the department is looking to come closer to the people who wish to contribute. The only problem was the newspaper did not tell the URL for the traffic police profiles on the social media. I thought of searching it twitter/Facebook. Twitter was no luck but I could find Facebook page for DTP (that is one of the reason for me to write this post).

Click here for Delhi Traffic Police facebook profile. Through Facebook(FB) they plan to provide information about new plans, initiatives and challenges, and also make the users aware about the traffic situation in the city besides seeking suggestions, reactions and views from citizens. At the time of writing this blog the count of the people who liked DTP Facebook page was 1,231. People are posting a lot of queries and suggestions on the wall of the page and also being amazed by the fast response from Traffic department. I saw their responses till as late as 10:00 PM in the night (on the day I joined their FB page). Some critical information like the URL of DTP suggestion page on DTP site, Contact Email ID and the call-center phone numbers were missing from the info tab of the FB page. Another thing that I found here (FB page) is links to other social media profiles (twitter) missing. Photos tab show the photos of DTP personnel in action (also the image of TSR complaint campaigne). In the discussion forum they have displayed four topics including 'Delhi Tourist Police', 'Guidelines for Foreigners Visiting Delhi', 'Traffic Management during Commonwealth Games' and 'Safe Pedestrian Drive by Delhi Traffic Police'. Hope to see a lot more topics there. There is an additional tab called "Boxes" which carries all the links shared on this page. I sincerely hope to see a sea change starting with this initiative.

Though hunt for DTP twitter handler did not return any thing on tweeter search a status update on FB worked for me. I asked about the tweeter handler on FB and a page fan (sorry I still call it "Fan" and not "Like") replied back with Twitter ID for DTP. The ID is @dtptraffic. DTP says that through twitter the plan is to provide real-time updates of any traffic snags due to events, processions, rallies, road congestion, accidents etc. The History tells it started on 14th May, already has 254 followers and tweets an average of 5 tweets a day. People are interacting with DTP and in some cases are actually being creatively funny. For an instance on 3:10pm, May 19 @libinmb tweets "Beware delhi police in twitter @dtptraffic to controle the twitt traffic:)". The expectations from the social profiles of DTP are very clear from all the posts and updates. These are i) More and more updates (@rohitdass updates "at this rate of 6 hourly updates there would hardly be any use of them updates") ii) Platform to get evaluate and implement suggestions and iii) Provide the details about lesser known traffic laws.

At the end I would say it is really heartening to have our Delhi Traffic Police come up an age and embrace the Mediums of today's generation to communicate with them and being open to take all those bouquets and brickbats. All we need to see now is how far they go with it because the opportunities and options are unlimited.


Post a Comment

Thank You for your comments regarding the post. You will soon see this online.

Rajeev Lochan Sharma